Frequently Asked Questions

Is there a limit on the number of brands I can manage on my plan?

Yes, each plan has a set limit on the number of brands you can manage. If you exceed this limit, you'll need to upgrade to a plan that supports a higher number of brands.

How are additional charges calculated if I upgrade my plan mid-month?

If you upgrade your plan mid-month, a new billing cycle will start immediately. We do not offer refunds for uncomplete billing cycles.

Are there any contracts or long-term commitments?

No, there are no contracts or long-term commitments. Our plans are billed on a month-to-month basis, and you can cancel at any time without incurring any penalties.

What happens if I exceed the maximum number of allowed users on my current plan?

If you exceed the maximum number of allowed users on your current plan, you'll need to upgrade to a plan that accommodates your user count. You'll receive a notification and be prompted to upgrade before any disruption to your service occurs.

How are users counted in the pricing plans?

Users are counted based on the total number of unique individuals who have access to the platform. Each user account, regardless of permission level, counts towards your plan’s user limit.

Can I upgrade or downgrade my plan at any time?

Yes, absolutely! You can upgrade or downgrade your plan at any time to better suit your needs. Changes will take effect immediately, and a new billing cycle will be started immediately. We do not offer refunds for uncomplete billing cycles.

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